AVG

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The following pertains to endpoint client deployment of AVG Antivirus 2013 Business Edition. It assumes you have an on-premises AVG management server (as opposed to CloudCare).

Support & Links

License Number

  • Note that the license number shown in the AVG client's "about" screen is incomplete: it does not include the last 4 digits, for security reasons. Whenever you're prompted for your license number, enter the complete serial number you received when you purchased AVG.

Changing License Number

  • If you renew your subscription through a different re-seller, you may be given a new license number that will have to be applied to all your admin servers and workstation clients.
  • In Remote admin console, go to "licenses" in the left menu tree and add the new license. synchronize all stations - this should take care of the workstations.
  • Right click the "Application Servers" group, choose settings, and enter the key under the license area. Synchronize these.
  • On your AVG management server, open the "AVG Server Monitor" from the start menu, hit "change settings", enter the new key, and when prompted say yes to restart the server (just restarts the service, doesn't reboot windows).
    • You'll also have to do this on any additional admin servers in your environment to change their keys.

Application Info

  • Processes
    • avgcsrva.exe - the core scanning module, server part
    • avgemca.exe - the email scanner
    • avgidsagent.exe - the identity protection service
    • avgnsa.exe - AVG online shield service and resident shield service
    • avgui.exe - user interface, only process running under the user account
    • avgwdsvc.exe - watchdog service

Remote Administration Console

A lightweight application for use on admins' workstations/desktops: allows you to view and manage workstations on which the AVG client is installed. Think of it as being similar to the Windows Server RSAT tools for managing AD, GPO, etc. from your workstation

Installation Instructions

  • If the installer warns that it's not the most current version, you should cancel it, then download the newest version at: http://www.avg.com/us-en/download.prd-rad
  • Options:
    • License number: see above. Note that the license number displayed in the AVG client isn't complete (it doesn't display the last 4 digits).
    • Install type: Custom
    • Install dir: default
    • Components:
      • UN-CHECK the option to install "AVG Admin Server"! This component is the database server that provides a local update source.
      • CHECK the option to install the "AVG Admin Console".
      • The "Graphic Reports" component is optional.
      • You probably don't need the "AVG Network Installer Wizard", unless you want to create your own installation package and install script.
    • Don't participate in customer improvement program.
    • On first-run, it'll ask you for the connection details for the data center. Enter the hostname of your main AVG server, leave port blank (unless you've configured a custom one), and enter username/password if you've configured them - otherwise leave them blank.

Deployment

Creating a Network Installation

First install Remote Admin Console on your workstation, then open it and go to "Run AVG Network Installer Wizard" under "Tools".

Next select "Creation of AVG Installation script". Check "Advanced Mode", then continue.

Under "License Information", the "License number" should already be checked, and your license number (the version missing the last 4 digits) should already be entered. Check "Company" and enter your organizatio nname. Create a new folder on your desktop, something like "AVG_2013_ver12-12-2013", and choose it as "Folder with the AVG installation package". Click "Download" to download newest version to that location. When download is finished, continue.

Select Installation Components (you can alter these recommendations as needed)

  • LinkScanner Surf-Shield: X
  • Online Shield: check
  • Identity: X
  • Email Protection
    • Microsoft Outlook add-in: check
    • Personal Email Scanner (for all other applications): X
  • Additional installed languages: check "English", X for all others
  • Firewall: X
  • Remote Admin: check

Setup Parameters

  • Enable Windows Firewall after installation: uncheck
  • Quit setup if AVG 2013 is already installed: uncheck (unless you want to update what components are already installed)
  • Kill all running applications that prevent installation: uncheck (this shouldn't be an issue if you're installing at startup)
  • Reboot the computer after finishing AVG 2013 setup if needed: check
  • (use defaults for all other settings on this screen)

Remote administration settings

  • Remote administration: check (enter your AVG server info)
  • Custom update server: uncheck

Installation script options: use defaults

Installation script preview

  • select folder where script will be stores: select the desktop folder you created earlier

Finally, save your settings as CustomNetworkInstaller.stf in the desktop folder you created earlier.

AVG for File Servers

  • This is an AVG client for servers (not to be confused with the "AVG Admin Server", which is installed on the domain controllers to distribute updates). AVG for File Servers does not include components that can cause problems on servers (see below).
  • Stations installed using this client will show-up in the admin console under the special "Application Servers" group.
  • The Network Installer (and wizard that creates network installs) do not handle or mention AVG for File Servers. You must install it manually.
    • Run the installer, select custom if prompted, enter full license key, and use defaults for components (make sure "Remote Admin" gets installed). When prompted for "Data Center specification" (or something similar), simply enter your AVG server's hostname.
  • You can use the normal workstation client on servers as long as the following components (which weren't designed with server loads in mind) aren't installed: Firewall, Link Scanner, Personal Email Scanner. [1]

Install Script

This script assumes:

  • You've created a "network install" package using the Remote Admin Console, and moved it to a file server directory for which the group "YOURDOMAIN\Domain Computers" have read access.
  • Every workstation has a pre-existing folder containing a logfile called "general.log" used for troubleshooting installations. See Workstation Utility Folder for more info.
@ECHO OFF
::Restarts system when complete.
::Supports all versions of Windows XP and higher.
::Supports Windows Server 2003 and higher.
 
CLS
::Variables
set _storeserver=MYFILESERVER
set _sitepath=\\%_storeserver%\installers\avg\AVG_2013_ver03-10-2015
set _log=C:\Myorg\general.log
 
ECHO %date% %time% AVG_install Started >> %_log%

::set variable for installer filename depending on this system's OS type (x86 or x64)
IF %PROCESSOR_ARCHITECTURE%==x86 (
SET _installer=avg_ipw_x86_all_2013_3495a8522.exe
) ELSE (
SET _installer=avg_ipw_x64_all_2013_3495a8522.exe
)
 
:install_AVG2013
::download AVG installer
copy %_sitepath%\%_installer% %windir%\temp
copy %_sitepath%\AvgSetup.ini %windir%\temp
::install
START /WAIT %windir%\temp\%_installer% /ConfigFilePath=%windir%\temp\AvgSetup.ini %1 %2 %3 %4 %5 %6 %7 %8 %9
IF %ERRORLEVEL%==1 ECHO %date% %time% Error while installing AVG>>%_log%
 
:avginstall_eof
ECHO %date% %time% AVG_install Ended>>%_log%